Refund policy

We want you to love your purchase. If you change your mind, you can return your order within 30 days of delivery for a refund.

Hassle-free, postage-paid returns. Return shipping is on us — you won’t pay to send an item back.

Items should be returned in the same condition you received them. Once your return arrives and is inspected, we’ll issue your refund to your original payment method.

To start a return, please contact us.

How returns work

Starting a return

To start a return, contact us through the contact form, by email at hello@faroff.com, or by phone at (949) 264-8111. Tell us your order number and which item you’d like to return, and we’ll email your postage-paid return label — you won’t pay anything to send it back.

Condition of returned items

Items should come back in the same condition you received them: unworn, with all tags, dust bags, boxes, and authenticity cards included where they arrived with the item. This keeps every piece fair for the next buyer.

Inspection and refund

Once your return arrives, our team inspects it to confirm the condition. After it passes inspection, we issue your refund to your original payment method right away. Depending on your bank or card issuer, it can take a few business days for the refund to appear on your statement.

Not as described?

If your item arrives and isn’t as described, contact us immediately with your order number and photos of the issue. We’ll make it right — whether that’s a replacement, a partial adjustment, or a full refund.

Questions

If you’re unsure whether something qualifies for return, ask before you ship it back. Message us anytime — we’re happy to help you shop with confidence.