Contact

How can we help?

Authentication questions

Every piece at FarOff is checked by our professional authentication team before it lists. If you want to know what we verified on a specific bag or wallet — materials, hardware, date codes, stitching, or overall condition — just mention the product name in your message and we'll share the details.

Orders and shipping

Orders of $100 or more ship free worldwide, we ship to 27 countries, and every package ships with tracking so you can follow it from our door to yours. If your tracking hasn't updated, your order arrived with a problem, or you need to change a shipping address, send us your order number and we'll take care of it.

Returns

Changed your mind? You can return your order within 30 days of delivery for a refund, and return shipping is postage-paid on us. To start a return, message us through the form above and we'll send your return label.

Looking for something specific?

We source luxury pieces from around the world, and everything we sell is already in hand for the fastest shipping possible. Tell us the brand, model, and condition you're after — if we can find it, we'll let you know first.

We aim to reply to every message within one business day. For the quickest help, include your order number if you have one. You can also reach us directly at (949) 264-8111 or hello@faroff.com.