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Privacy policy

FarOff (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit faroff.com (the “Site”), browse our products, place an order, or contact us. FarOff is based in Irvine, California, USA.

By using the Site, you agree to the collection and use of your information as described in this Policy.

1. Information We Collect

Information you provide. When you place an order, create an account, or contact us, we collect the information you provide through Shopify, such as your name, email address, phone number, billing address, shipping address, and order details.

Payment information. Payments are processed securely through Shopify Payments, Shop Pay, and the card networks. We do not store your full card numbers on our systems.

Automatically collected information. When you browse the Site, we automatically receive certain device and usage information, including your browser type, IP address, pages viewed, and the time and date of your visit. Like most online stores, we use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use the Site. We also use analytics tools to help us improve the store.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and deliver your orders;
  • Provide customer support and respond to your questions;
  • Prevent and detect fraud and other misuse of the Site;
  • Improve and maintain the Site and our services; and
  • Send you marketing communications, only where you have consented to receive them. You may opt out at any time.

3. How We Share Your Information

We share your personal information with Shopify, which provides our e-commerce platform, and with the service providers we need to run the store, such as payment processors, shipping carriers, and analytics providers. These providers receive only the information needed to perform their services. We do not sell your personal information.

4. Cookies

We use cookies and similar technologies for essential store functions (such as your cart and checkout), for remembering your preferences, and for analytics. You can control cookies through your browser settings, although disabling them may affect how the Site works.

5. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at hello@faroff.com or (949) 264-8111. We will respond to reasonable requests in accordance with applicable law.

6. Data Security and Retention

We take reasonable measures to protect your personal information. We retain order and customer information for as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.

7. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page.

9. Contact Us

FarOff
Irvine, California, USA
Email: hello@faroff.com
Phone: (949) 264-8111